Fresha partner terms
Our summary uses capitalised terms which are defined in the Partner Terms of Business. We've summarised some key terms here, but the full version is authoritative.
Fresha Platform means www.fresha.com and our Fresha app(s).
Fresha Services means the Fresha services set out at www.fresha.com/pricing.
Fresha Business Software means https://partners.fresha.com and the Fresha Partner app.
Fresha Widget means our partner web interface within our Fresha Business Software, which you can embed on your own website and social media.
Fresha Booking Services means appointment booking services we offer through our Fresha Platform or Fresha Widget.
Fresha Payment Services means payment services we offer through our Fresha Platform and Fresha Widget or through devices you can purchase from us.
We are responsible for letting people make Fresha Bookings with Online Payments. You appoint us as your commercial agent under these Partner Terms of Business so we can do this for you.
For Fresha Bookings with Online Payments, we will collect payments from Clients on your behalf. When a Client pays Fresha, this discharges that Client's debt to you.
For Pay Cash In-Store Bookings, we will either deduct our Service Fees, if applicable, from what we owe you or, if we are unable to do so, we will set out the amount you owe us in your Invoice Statement.
Unless otherwise stated in this Agreement, we will send you an Invoice Statement once a month, which will set out what we owe you, what you owe us (e.g. Service Fees and any other applicable fees or charges) and the resulting balance (whether you owe us, we owe you or the balance is settled).
If we owe you, we will pay this amount to your bank account.
If you owe us, we will charge the credit card you supplied on the Fresha Business Software.
If the balance is settled, we will explain on the Invoice Statement that nothing further is needed.
If you have any issues with paying your outstanding balance within the required timeframe, please get in touch as soon as possible. We may pause or stop access to the Fresha Business Software or to the Fresha Platform if you are behind on payments.
What is covered in these terms
These are the Fresha Partner Terms of Business (which is also referred to as the Agreement). Fresha and Partner may each be referred to as a "party", or together as "parties".
We provide a booking platform called the Fresha Platform, where you can advertise your Partner Services to a range of potential customers. As part of the Fresha Platform, Partners have a license to use our business management software which comes with a broad range of features.
We offer Fresha Booking Services, which enables you to manage Client calendar bookings, including with multiple staff and locations, and to manage product inventory.
We also offer additional services, which include more advanced features, including online booking, appointment booking software, payment services, marketing and messaging support and professional services.
You are responsible for the Partner Services which you provide to Clients, and the contract for those Partner Services is between you and the Client. We are in no way liable to Clients for the Partner Services they receive from you.
You have a number of obligations to Fresha in return for receiving the Fresha Services. These are set out in detail in the full version, but some important ones are as follows:
You agree to process and supply the Partner Services to the highest industry standards.
You must ensure that you have all licenses, consents, permits, qualifications, authorities & insurances that are required for you to perform the Partner Services.
In respect of Pay Cash In-Store Bookings, Fresha is solely a technology provider and does not act as a commercial booking agent. Clients and Partners can cancel Pay Cash In-Store Bookings until the appointment time, and no contract is created between the Client and the Partner until the appointment takes place.
Confirmation and reminder emails will be sent to Clients via the Fresha Business Software on behalf of the Partner for each Fresha Booking. However, the Partner is responsible for providing the Partner Services to the Client and handling any cancellations or rescheduling directly with the Client or via the Fresha Business Software itself. Fresha has no further involvement in the Pay Cash In-Store Bookings process and solely provides the technology to facilitate Pay Cash In-Store Bookings to be made.
Fresha Widget at the same prices you offer on your own website. You are may offer lower prices or special offers to closed groups of individuals (both online and offline) directly in your salon and on alternative online sales platforms.
You must ensure that all information supplied to your Online Partner Profile is accurate, not misleading and legally compliant.
Your cancellation and rescheduling terms regarding Fresha Bookings must comply with Fresha’s Terms of Service and applicable consumer law.
You are responsible for the Partner Services which you provide to Clients, and the contract for those Partner Services is between you and the Client. We are in no way liable to Clients for the Partner Services they receive from you.
You have a number of obligations to Fresha in return for receiving the Fresha Services. These are set out in detail in the full version, but some important ones are as follows:
You must at all times provide the Partner Services as set out in these Partner Terms (including any supplemental terms you provide to Clients).
How you can reach us
If you want to talk to us, please get in touch with our team, and we'd be happy to help:
- Email: firstname.lastname@example.org
- Post: Attention Fresha.com, Fresha.com SV Ltd, 71-75 Shelton Street, London, Greater London, WC2H 9JQ, United Kingdom
You must be at least the age of majority or older in your jurisdiction of residence in order to use the Fresha Services. If you live in a country or area that limits the use of the Fresha Services because of your age or restricts the ability to enter into contracts such as this one due to age, you must abide by such age limits, and you must not use the Fresha Services, or only do so with your parent or legal guardian’s permission. Please have your parent, or legal guardian read these terms with you.
If you are a parent or legal guardian, and you allow your child or dependant to use these Fresha Services, then these terms apply to you, and you are responsible for your child’s or dependant's activity on the Fresha Platform.
Your relationship with Fresha
The following terms define your relationship with Fresha and give you permission to use all Fresha Services if you agree to the following terms, which explain how the Fresha business works and how we partner with you.
What you can expect from us
Fresha provides Fresha Services to enable you to manage Client calendar bookings, including but not limited to: multiple staff and locations and managing product inventory and vouchers.
In consideration of Partner's payment of the Service Fees and the Partner performing all of its obligations under this Agreement, Fresha shall provide the applicable Fresha Services to the Partner, as further described in this section.
The Partner understands and acknowledges that Fresha is a commercial booking agent and does not provide the Partner Services to the Client. The contract for the Partner Services is between the Partner and the Fresha Client, and as a result, it is the Partner's responsibility, if the Partner is registered for indirect taxes, to charge indirect tax on the total value of the Fresha Booking and to provide a tax receipt to the Client, if requested. Fresha only charges indirect tax to the Partner on the Service Fees, in consideration for the provision of the Fresha Services.
In the event of fraudulent or alleged fraudulent activities by the Partner or if Fresha is required by law, court order, governmental instruction, arbitrational decision or by its cancellation policy to make a refund of all or part of a Fresha Booking, Fresha reserves the right to claim a repayment from the Partner of any amount required to be repaid by Fresha to the Client and for any Bank Charges relating thereto.
How Partners obtain the licence for the use of the Fresha services
Subject to payment of Service Fees (if applicable), the Partner may use the Fresha Services to process Fresha Bookings (or direct bookings by Partner Clients) of Partner Services for and on behalf of itself only.
As part of the licence terms for the Partner to use the Fresha Services (including, as applicable, the Fresha Business Software, the Fresha Platform, the Fresha Widget, and the Online Partner Profile), the Partner agrees not to do any of the following:
- reproduce, duplicate, copy, sell, resell or exploit the whole or any part of the Fresha Services;
- allow any third party (including group companies of the Partner) to use or access the Fresha Business Software without express prior written permission from Fresha (which may be denied or granted on such terms as Fresha, in its sole discretion, may determine);
- send unsolicited emails, SMS or other electronic forms of marketing to Clients via the Fresha Business Software (or otherwise send any direct marketing which does not comply with applicable Data Protection Legislation); or
- disclose, share or resell any login details or passwords for the Services.
How we work with third-party and affiliate websites and applications
Fresha may publish or promote any information acquired under this Agreement, including calendar availability, business information, service descriptions and prices, on any third-party websites or mobile applications, particularly through the Fresha Widget or other application program interfaces (APIs). Fresha may supply affiliates and other third parties with the Fresha Widget or other APIs to promote particular Partner Services. Fresha is not obliged to promote all Partner Services using these third-party and affiliate websites.
How we access and use the content of our Partners
The Partner hereby grants Fresha, free of charge, a non-exclusive, royalty-free, irrevocable and worldwide right and licence (or sublicense as applicable) to use, reproduce, distribute, sublicense, communicate and make available content that Partners publish on the Fresha Services and for any other purposes which are necessary for Fresha or required by Fresha to exercise its rights and perform its obligations under this Agreement.
The Partner warrants that the Partner owns the Partner Content and/or is otherwise entitled to grant the foregoing licence.
Fresha may sublicense, make available, disclose and/or offer the Partner content to Affiliates and third parties. In no event shall Fresha be liable to the Partner for any acts or omissions on the part of any third-party platforms. The sole remedy available to the Partner in respect of such third-party platforms is to:
- request Fresha (which has the right and not the obligation) to disable and disconnect with such third-party platforms in respect of the Partner; or
- terminate this Agreement, in accordance with the Suspending or terminating your access to Fresha section.
The Partner hereby grants Fresha the right to:
- remove, edit, cut down or otherwise amend content supplied by the Partner that is published on the Online Partner Profile or elsewhere on the Fresha Platform or Fresha Widget, including where such content does not, in Fresha's reasonable opinion, comply with the warranties identified in this section, or is otherwise in breach of the terms of this Agreement; and
- use search engine optimisation services, pay-per-click advertising, and other mechanisms that embody, incorporate or quote (in whole or part) the trading name of the Partner or any brands used in connection with the Partner Services.
To manage the Fresha Services (including the Fresha Platform, Online Partner Profile and any Partner Content), Fresha may, at its absolute discretion and from time to time, amend the format, content, and style of Partner page descriptions, photos, and service menus.
What we expect from our Partners
The Partner understands and accepts that the Fresha Services (specifically, the Fresha Widget and Online Partner Profile, as updated by Fresha from time to time) are labelled "Powered by Fresha", contain Fresha branding (including logos, trademarks and images), and will give Clients the opportunity to opt-in to receiving email marketing from the Partner and from Fresha;
Fresha will provide the Partner with a user account and password, which allows the Partner to access the Fresha Business Software. The Partner shall safeguard and keep the user account details and password confidential and safely stored and shall not disclose them to any person other than those who need to have access to the Fresha Business Software and who are aware of the Partner's obligations to keep those details secure. Partner is solely responsible for managing access to its user account, including by its employees, contractors and other staff. Partner shall change the password in the event anyone with access to the user account leaves the Partner's business or no longer requires access. The Partner shall immediately notify Fresha of any suspected security breach or improper use, including any use which would breach this Agreement, Fresha's reasonable instructions given from time to time and/or applicable law.
In consideration of receiving the Fresha Services, the Partner agrees to pay all applicable Service Fees to Fresha and to provide all Fresha Bookings and process and supply the Partner Services to the highest industry standards and in line with any specific terms and conditions set out in this Agreement, and particularly in this section.
Fresha booking services
Fresha provides Fresha Services to make it easy for Clients to book appointments online with you and other participating partners. The Fresha Booking Services include a consolidated list of Partner Services, and Clients may discover, review, and book these Partner Services using the Fresha Booking Services.
You may elect to offer certain Partner Services for sale through the Fresha Booking Services. At any time, you can update which Partner Services you would like to sell through the Fresha Booking Services.
You can make these changes through your Partner Account, and the changes will automatically be updated on the Fresha Platform and the Fresha Widget.
When a Client makes a Fresha Booking, the Partner Terms of Sale of the Fresha Booking will be made available to the Client and will be sent to the Client and the Partner by Fresha electronically. The Client will be required to agree to the Partner Terms of Sale before confirming a Fresha Booking.
You appoint Fresha as your agent to accept Fresha Bookings made by Clients.
In respect of all Fresha Bookings with Online Payments, the Partner appoints Fresha as its agent to collect and process payments (including any applicable taxes and delivery charges) on behalf of the Partner. The Partner remains fully responsible and liable for the provision and supply of Partner Services to Clients. Fresha is solely a technology provider with respect to Pay Cash In-Store Bookings.
How we promote our Partners
Fresha shall promote the Fresha Booking Services following this Agreement and subject to the restrictions set forth herein. To maximise the exposure of your business online and the number of appointments scheduled through the Fresha Booking Services, Fresha may, at its sole discretion, enter into agreements with third-party websites and businesses to optimise any current or future listings for your business to take advantage of search engine optimisation, search engine marketing, lead generation or social networking opportunities, and perform any other actions Fresha deems appropriate to increase traffic and use of the Fresha Booking Services.
Fresha may promote certain Partner Services through a variety of online and offline channels, including advertising, promotion mediums, social media accounts, search engines, Google, Google AdWords, keyword advertising, Facebook Ads, Twitter, email distribution lists, the Fresha.com homepage, email newsletters, third-party marketplaces, business partner websites or mobile applications, or through Fresha's affiliates and their networks. Such promotional efforts may include information about the Partner's business, including its business name, scheduling information, menu, service descriptions, pricing, staff names, staff titles, location, photos, and other data relating to the Partner's business.
In addition, from time to time, Fresha may provide Clients with additional information on Partners subject to the limitations of this Agreement.
How to ensure the online partner profile stands out on Fresha
Partners are responsible for ensuring that the content listed on the Fresha Platform is accurate, complete and not misleading at all times and are reflective of Partner Services, pricing, staff availability, Cancellation Policies and No-Show Policies, and other content that the Partner offers. It is the Partner's obligation to transfer this information to Fresha by keeping this information on their Partner Account on the Fresha Business Software (including calendar availability) up-to-date at all times. Fresha has the right to suspend or terminate any Partner Account if the Partner fails to provide this information to Fresha.
Online Partner profile
The Partner may create an Online Partner Profile to promote their Partner Services, which contains buttons connecting Clients to the Partner Services. An Online Partner Profile may contain a "Book Now" button for appointment bookings and an "Order Now" button for Product orders.
Fresha also uses these Book Now, and Order Now button links to determine if a new client fee (as defined in applicable debits and credits below) shall apply.
- Book Now and Order Now button links generated within your Online Partner Profile will not apply a new client fee;
- Book Now and Order Now button links otherwise generated on the Fresha Platform will apply a new client fee.
Partner must ensure that it shares, copies or otherwise uses the correct button links, and Fresha is not responsible (for example, for refunding any new client fee) if Partner uses the incorrect link.
Partners are responsible for maintaining accurate and complete information in their Online Partner Profile (including up to date contact information), and where photographs are used, Partners are responsible for ensuring that (i) photos uploaded onto their Online Partner Profile accurately reflect their services and place of business, and (ii) its use of such photographs complies with applicable law (including Data Protection Legislation).
Partners may manage and modify the contents of their Online Partner Profile through the "Online Booking" section of the Fresha Business Software.
The Partner acknowledges and agrees that its Online Partner Profile should not contain any contact details, direct references or links to the Partner or its website, app, platform, tool or other devices, websites, apps, platforms, tools, or other devices of third parties.
Partner profile transparency and consent
The Partner understands and accepts that the Partner must ensure that it has obtained and recorded the consent of each of its employees and contractors to be advertised on the Fresha Platform and the Fresha Widget to Clients. These details include, but are not limited to, details such as name, photograph, expertise, contact details, availability and services offered. If an employee or contractor withdraws this consent, then the Partner must remove their details from the Fresha Booking Services in a timely manner.
Partner service fulfilment
The Partner shall fulfil their obligation to provide Partner Services for all Fresha Bookings. In particular, the Partner must honour the Partner Terms of Sale of Fresha Bookings for their Partner Services, which includes the Deposit Policy, Cancellation Policy and No-Show Policy that were in place when the Fresha Booking was made.
The Partner must provide all Fresha Bookings and may only decline to provide Fresha Bookings in exceptional circumstances. Clients shall receive from the Partner Partner Services described in the Fresha Booking for the price indicated on the Fresha Booking. Partners may not impose any extra or additional fees or charges that contradict or otherwise alter the Partner Terms of Sale of any Fresha Booking unless expressly agreed by the Client. If a Client receives Partner Services that are less than the value of the amount paid for the Fresha Booking, they may be entitled to a refund by the Partner equal to the difference between the value of the service received and the value of the Fresha Booking.
Payment terms with Clients
Clients using the Fresha Booking Services may settle the cost of their Fresha Booking through their choice of payment method accepted by Fresha, including via the Fresha Payment Services. Partner agrees that payment made by Clients to Fresha in respect of the Fresha Booking absolve the Client of their payment liability, and Partner shall not seek further payment from the Client in connection with that Fresha Booking. For Pay Cash In-Store Bookings, Partners may accept any payment method they would otherwise accept in their ordinary course of business.
How to handle cancellation of appointments
In respect of Fresha Bookings, the Partner is obliged to comply with the cancellation and rescheduling policy set out in the Freshas Terms of Service. In summary and regards to Fresha Bookings:
- a Partner may specify a time (e.g. 4, 24 or 48 hours) before when an appointment is scheduled to start (the "Cancellation Period"), after which cancelling an appointment through the Fresha Booking Services will not be possible, and cancellation by a Client will incur a cancellation fee. Partners may set their own Cancellation Period for Fresha Bookings through the Fresha Business Software;
- if a Client cancels an appointment through the Fresha Booking Services before the Cancellation Period, the Client will not be liable to pay any fees to the Partner, and neither the Client nor the Partner shall have any further obligation towards each other in regard to that Fresha Booking;
- if a Client cancels an appointment through the Fresha Booking Services during the Cancellation Period, the Client will be obliged to pay the fee outlined in the Cancellation Policy that was in effect at the time of their Fresha Booking. In this case, Fresha will collect cancellation fees from the Client through the Fresha Payment Services for later remittance to the Partner;
- the Partner agrees to collect cancellation fees for Fresha Bookings only through the Fresha Payment Services. If the Partner collects cancellation fees through the Fresha Payment Services, the Client will be exempt from all further penalty or liability to the Partner, and the Partner may not impose additional fees or penalties to the Client in connection with that Fresha Booking;
- at their sole discretion, Partners may choose not to enforce their Cancellation Policy on a case-by-case basis, even if the Cancellation Policy was included in the Partner Terms of Sale of the Fresha Booking. If a Partner cancels an appointment of a Fresha Booking through the Fresha Business Software (as opposed to a Client cancelling an appointment of a Fresha Booking through the Fresha Booking Services), the Partner will waive the cancellation fees. Cancelling a Fresha Booking without imposing the Cancellation Policy will conclude the contract between the Partner and Client in connection with that Fresha Booking;
- Partners may modify their Cancellation Policies (including the Cancellation Period and the amount they wish to charge for cancellations) through the Fresha Business Software. The updated cancellation terms will be included in the Partner Terms of Sale for all subsequent Fresha Bookings with that Partner. Changes to a Partner's Cancellation Policy will not affect previous bookings, and a Partner may not enforce Cancellation Policies retroactively if they differ from the Partner Terms of Sale to which the Client consented at the time of making a Fresha Booking;
- a Client may choose to re-schedule an appointment made through a Fresha Booking through the Fresha Booking Services. If the Client re-schedules their appointment in accordance with the Partner's Cancellation Policy (i.e. the reschedule occurs before the Cancellation Penalty Period), the Partner will accept the updated time as an amendment to the Partner Terms of Sale of the Fresha Booking;
- the Partner may not impose cancellation fees for Pay Cash In-Store Bookings.
If Partner is eligible for and has enabled Pay Cash In-Store Bookings:
- Fresha is solely a technology provider and does not act as a commercial booking agent. No contract is created between the Client and the Partner until the appointment takes place for Pay Cash In-Store Bookings;
- the Partner may handle cancellations or rescheduling directly with the Client; and
- Fresha has no further involvement in the Pay Cash In-Store Booking process and solely provides the technology to allow Pay Cash In-Store Bookings to be made.
How to handle disputes and claims from Clients
The Partner shall be directly responsible to the Client for any failure to fulfil the Client's expectations or any other legal liability regarding the Partner Services.
The Partner shall use its best endeavours to provide top quality Partner Services to all Clients and promptly deal with any sales enquiries, matters or issues relating to Fresha Bookings or potential Fresha Bookings, including dealing with Client complaints.
Fresha shall refer any Client complaints it receives to the Partner, and the Partner shall acknowledge all complaints and respond to the relevant Client within 48 hours of the Partner's receipt of a complaint, whether the complaint has come directly from the Client or via Fresha.
The Partner shall make all efforts to resolve any complaints within 14 days and must notify Fresha (via email@example.com or such other method as Fresha may notify the Partner of from time to time) of any correspondence between the Partner and the Client relating to the complaint and generally keep Fresha apprised of its progress and the status of the complaint.
The Partner acknowledges and accepts that the Fresha Platform and the Fresha Widget includes a reviewing platform (which may not be opted out from), upon which Clients may post publicly viewable reviews about their experiences with Fresha and with the Partner (particularly about the Partner Services). The Partner further acknowledges that a selection of reviews from preceding months will also be made available on the Online Partner Profile (if applicable).
The Partner may not attempt to manipulate the reviewing platform, including by submitting reviews for their own Partner Services or by offering a financial or other reward for submitting reviews for their Partner Services, or by submitting inaccurate reviews about other services on the Fresha Platform or the Fresha Widget.
The Fresha Platform (including an Online Partner Profile) may from time to time contain negative reviews and/or feedback from Clients, which is outside Fresha's control. Partner may choose to reply to reviews about the Partner. Any content the Partner posts in response to user reviews must be polite, professional and non-threatening or confrontational, and it may be subject to review by Fresha (and may be removed or amended in Fresha's sole discretion). Fresha is not obliged to monitor any Client reviews or Partner's responses. The Partner shall have no right to any remedy (including any right to terminate this Agreement) as a result of any reviews or other public communications of Clients naming or referring to the Partner.
If the Partner, acting reasonably, feels that any public communications of Clients are defamatory or harmful to the reputation of the Partner or any person or in some other way is a violation of any person's legal rights, the Partner may flag and report such communications to Fresha. In such case, Fresha shall review the same and, in its sole discretion, take any action it deems necessary or desirable (including, for example, removing or amending such defamatory content from the Fresha Platform).
Fresha payment services
Fresha offers Partners the Fresha Payment Services to make it easy for Partners to collect, process, and refund payments from Clients (e.g. via Fresha Bookings with Online Payments).
By using the Fresha Payment Services in any of our Fresha Payment enabled geographies, you agree to be bound by the relevant payment processor's terms and condition and must be compliant at all times to the terms and acquiring addendums as set out at the following URL: Fresha Payment Services.
Capture card details
Where a Partner chooses to use capture card details for Clients to secure a Fresha Booking.
If the Client secures a Fresha Booking using the capture card details, you will be charged the fixed fee proportion of the payment processing fee.
You will be charged the remaining fixed percentage when the appointment is checked out and the Client pays for the Partner Services using Fresha Payment Services.
The payment processing fee (fixed percentage and the fixed fee proportion) will be displayed on your Partner Account when selecting how Clients pay for appointments.
Fresha reserves the right to vary such payment processing fees from time to time.
This section sets out the requirements for, in certain countries and for qualifying Partners, the option to use Fresha hardware devices for processing credit card transactions ("Terminals").
Fresha terminal order process
If you place an order request for a terminal from Fresha (including whether you would like a mobile internet data service included), Fresha will decide whether to accept your order and on what terms.
Fresha will then provide an order confirmation documenting the quantity, model, and pricing (including if free of charge) of the Terminal you have ordered (and, if applicable, mobile data provided via Fresha). The order confirmation may also provide other terms applicable to your order, such as the expected date of delivery, the conditions under which a refund may be requested, contact information for support, and instructions for the return of the Terminal.
Each order confirmation will include an expiry date, after which the order confirmation is no longer valid. You may choose whether to accept or reject the order confirmation prior to its indicated expiry date.
If you accept an order confirmation, Fresha shall deliver the terminal to the delivery location set out in the order confirmation or such other location as the parties may agree.
Usage of Fresha terminals
If you receive a Terminal from Fresha, you agree to only use the Terminal in the country where your business is registered, and the Terminal was originally shipped, and in accordance with all local laws. Terminals may only be used for processing payments of the recipient business specified in the Order Confirmation.
Within sixty (60) days of receipt of a Terminal, you must activate the Terminal by connecting it to the internet (and you are responsible for obtaining and maintaining an internet connection, whether via Wi-Fi or a mobile hotspot or via mobile data from Fresha).[DP1] If you have not activated the Terminal within such 60 days, Fresha may require that you return it at your cost.
You agree not to sell, transfer, license, lend, or gift the Terminal to any party not specified in the Order Confirmation, including affiliates, subsidiaries, or entities in which you are in common control.
To the maximum extent permitted by law, you agree to indemnify and hold Fresha harmless for any losses (including but not limited to loss of business) that Fresha suffers as a result of your failure to comply with these Terms. Fresha may suspend your right to use a Terminal at any time if you do not comply with these Additional Terms: Payment.
Title and usage of Fresha terminals
By ordering a Terminal through Fresha, you become the legal owner of the Terminal. You agree not to intentionally damage, modify, reverse engineer, or otherwise tamper with either the hardware or software of the Terminal and shall endeavour to keep the Terminal in good condition. Fresha may use transactional data concerning a Terminal you use or conduct on-premise inspections (with reasonable notice of not less than 48 hours) to ensure the Terminal usage complies with the terms of this Agreement.
If you cease using a Terminal for any reason (including on termination or expiry of the Agreement, or Fresha suspends the functionality of the Terminal or requests that you return the Terminal), you agree to use all commercially reasonable efforts to return the Terminal to Fresha within five (5) Business Days. This obligation shall persist even in case of suspension of the Fresha Payment Services in line with the Usage of Fresha Terminals section above. You accept and understand this to support your and Fresha's compliance with applicable regulations concerning the usage and disposition of payment devices. If you do not return the Terminal to Fresha within five (5) Business Days, Fresha (including any third party it appoints) reserves the right to enter your premises (or any premises where the Terminal is located) in order to recover the Terminal and/or you shall be responsible for Fresha's costs of replacing the Terminal.
Transferability and third-party usage of Fresha terminals
To the maximum extent permissible by applicable law, you are solely responsible for any access, use, activity, or transfer of Terminals. You are further solely responsible for ensuring that all third parties accessing, using, or otherwise interacting with Terminals do so within the terms and conditions of this Agreement.
It is your responsibility to familiarise yourself with the functionality of the Terminals and evaluate their suitability for your business operations. Fresha does not guarantee, implicitly or otherwise, the suitability of the Terminal for your particular business operations.
Upon receipt and use of a Terminal, to the maximum extent permitted by law, you assume all risks associated with the usage of that Terminal, including but not limited to loss of business associated with that Terminal. To the maximum extent permitted by law, you agree to indemnify, defend, and hold harmless Fresha from and against all third-party claims alleged or asserted against Fresha and all related charges, damages and expenses (including, but not limited to, reasonable attorneys' fees and costs) arising from or relating to any access, use, reliance, or other activity transfer or disposition pertaining to the Terminals.
Delivery conditions and returns of Fresha terminals
The Terminal shall be delivered to the delivery address specified in the Order Confirmation. Fresha shall deliver the Terminal at or near the date indicated on the Order Confirmation. This period may be extended in case of circumstances or events beyond Fresha's immediate control, such as supplier or delivery issues, staff shortages or employee illnesses, or force majeure.
If the Terminal arrives damaged or becomes damaged or unusable through normal and intended use, you should immediately notify Fresha in writing. Unless the damage is a result of your negligence (including misuse or mishandling of the Terminal, in which case you will be responsible for paying all costs of returning and replacing it), Fresha shall, within a reasonable period of being informed of the damage, arrange for the return of the damaged Terminal and provide a replacement.
Termination of Fresha terminal
Should you seek to continue to use the Fresha Services but are no longer interested in using a Terminal, you may opt-out of using a Terminal by writing to firstname.lastname@example.org indicating your desire to cease using Terminals provided by Fresha and by returning any such Terminals which you have ordered back to Fresha in accordance with Title and Usage of Fresha Terminals section. Fresha will provide instructions for you to deliver such unwanted or outstanding Terminals back to Fresha and shall confirm when such provisions of this Termination of Fresha Terminal section shall no longer apply to you. If the following termination of use of a Terminal as described in this Termination of Fresha Terminal section, you subsequently choose to use another Terminal, you will need to agree to the then-current version of this section of the Agreement.
Partner may elect to create a public-facing online store hosted via the Fresha Services, designed to display and sell various consumer products to Clients, and which may be labelled "powered by Fresha" (a "Partner Store"). Once created, a Partner may also unpublish its Partner Store.
Fresha reserves the right to revise and update the process described in this section from time to time, in line with changes to the technology, systems, interfaces and applications which support the Fresha Services.
The Partner acknowledges and agrees that Fresha's performance of the services it provides under this Agreement will be conditional on the Partner promptly providing all reasonable assistance, information and decision-making as reasonably required by Fresha from time to time, which the Partner agrees to give.
Listing products and client sales
Fresha will permit the Partner, subject to the terms of this Agreement, to select and list physical products of the Partner for sale via the Fresha Services (“Products”) to Clients who place orders for such Products through the Partner Store.
In listing, updating and removing Products for sale via the Partner Store, the Partner will provide Fresha with the required product information in accordance with the agreed inventory/product data feed, IT functionality and IT integration requirements and such other reasonable requirements that Fresha may have from time to time.
The Partner acknowledges and agrees that the Partner, and not Fresha, is the store owner, seller and supplier of all Products and, accordingly, and subject to the Partner Store Acknowledgements section, is solely responsible for:
- the listing, pricing, description, imagery, advertising, marketing, promotion,
- sale, packaging, labelling,
- delivery, supply, returns and after-care of all Products; and
- complying with all applicable laws, including with respect to taxes, its activities and responsibilities in this section.
Except for the specific obligations expressly undertaken by Fresha as set out in these Terms, and subject only to the first paragraph of the Our liability section, Fresha accepts no responsibility or liability for any aspect of any of the foregoing.
Each contract for the sale and supply of one or more Products ordered by Clients through the Partner Store (“Client Sale”) will be formed only between the Partner and the relevant Client. Fresha will not be a party to the contract with any Client in respect of any Client Sale.
Each Client Sale will incorporate and will be subject to Fresha's standard Terms of Service and any supplementary Partner Terms of Sale published via the Partner Store or as otherwise notified by Fresha to the Partner (as may be varied by Fresha from time to time in accordance with those terms) ("Partner Store Terms").
Fresha will provide and operate an online shopping cart and checkout tool on the Partner Store and will be responsible for taking payment of the purchase price (including any delivery charges) from the relevant Client in respect of each Client Sale in accordance with the prices set by the Partner from time to time in its sole discretion. Fresha will take payment through any of the methods of online payment accepted by Fresha from time to time. Partner will be responsible for complying with any contractual or legal requirements set by Fresha or its payment processors (including any know-your-customer-checks).
If the Partner wishes to use a Partner Store's 'Pick-up' functionality (to allow Clients to collect a pre-ordered or pre-purchased Product at a location selected by the Client), the Partner will be responsible for providing accurate and complete details to Fresha of the relevant pick-up location and its opening hours, so that Fresha can provide these details to the relevant Clients via the Fresha Platform.
Fresha will promptly relay the order details in respect of each Client Sale to the Partner, and the Partner will then promptly fulfil such order in accordance with the Partner Store Terms.
Partner store warranties
The Partner represents and warrants that:
- it is the true owner of the products or is properly authorised to sell the Products by the true owner and is able to transfer good title to the products free from any third-party claims, liens or encumbrances;
- it has the right to use any Intellectual Property Rights in or relating to any products it makes available via its Partner Store;
- it will fulfil any Product orders, provide current and accurate product order information to Clients, and accept and process any Product order cancellations, returns and refunds (in compliance with these Partner Terms of Business and any applicable Partner store terms (including any Partner Terms of Sale));
- each Product listing is accurate, current and complete and is not misleading or otherwise deceptive;
- no Product is illegal or unlawful or will otherwise fall within any of Fresha's list of prohibited items as may be notified by Fresha in writing from time to time; and
- each Product is safe and bears any marking and labelling required under applicable law (such as where applicable, a "CE" mark).
The Partner will ensure that each product is available in sufficient quantity in its stocks to satisfy Clients' reasonable expectations.
Partner store order fulfilment
The Partner will fulfil and dispatch all products bought by Clients from the partner store in accordance with the Partner store terms and, in any event, in accordance with applicable laws. If you do not otherwise specify a shorter delivery date in your Partner store terms, you must fulfil Clients' orders within 30 days of the date of the order confirmation unless there are exceptional circumstances. The Partner will provide Fresha with all information reasonably required by Fresha regarding dispatch, order status and tracking.
The Partner will include an order-specific packing slip with each product, which identifies the Partner as the retailer to which the Client can return the applicable product, and which sets out all other relevant details, including those required by the Partner store terms and applicable laws. The Partner will also include any documentation provided by Fresha within the packaging for a Product. The Partner will handle and deliver every product within the time stipulated by the Partner (and in any event in accordance with the Partner store terms and applicable laws).
After dispatch of a Client's order (or any portion of the Client's order) ("Dispatch"), the Partner will promptly and accurately inform Fresha that the order has been dispatched (and, in the case of a Client order that is dispatched in more than one consignment, accurately inform Fresha which portion of the order has been dispatched), using Fresha's system functionality for communicating such information. The Partner must make such notification promptly and, at the latest, within 24 hours. If the Partner fails to provide confirmation of dispatch within 24 hours, Fresha may, in its sole discretion, cancel (and/or direct the Partner to stop and/or cancel) any such transaction, and the Partner will stop and/or cancel any such transaction on such request by Fresha.
The Partner will deliver the product(s) to the Client within the timescales required by the Partner store terms and, in any event, in accordance with applicable laws. Persistent failure to deliver to Clients on time may lead to the Partner being removed from the Fresha services.
Each sale of a product agreed upon via the Partner store is recorded via the Fresha services. The Partner waives any right it may have to assert a claim against Fresha with respect to the Fresha services when dispatching a product to an address other than the address provided in respect of that product in the Partner's interface.
Fresha will automatically issue an email notification to the Client through its notification and messaging services to the Partner concerning the dispatch confirmation of products. The Client will have the opportunity to contact the Partner directly on any order matters. Fresha is not responsible for any communication between the Client and a Partner in regard to order fulfilment.
Partner represents and warrants that: (a) it will provide an accurate Refunds Policy via its Fresha Store; (b) the Refunds Policy will fully and accurately reflect in what circumstances the Partner will accept returns and how the Partner will process returns and refunds, and in any case, must comply with applicable law; and (c) it will comply with this Refunds Policy. Material failure to comply with this shall be treated as a material breach of this contract.
You must accept order cancellations and Product exchanges or returns from Clients in compliance with applicable local law.
If an order is cancelled or returned, you will refund the price of the Product in full, including the cost of standard delivery (and the cost of any alternative or premium delivery for any faulty or misdescribed Product).
Partner store acknowledgements
The Partner will ensure that all offers and promotions available through the Partner's own website(s) and any other online marketplace(s) are also made available, on like or better terms, through the Fresha Store. The Partner will be solely responsible for ensuring the prices it sets are correct. Fresha does not permit the Partner to select prices that are lower than or equivalent to zero.
The Partner appoints Fresha as the Partner's agent for the purposes of collecting the purchase price and VAT (or other sales or indirect tax) from the relevant Client in respect of each Client Sale. The Partner acknowledges and agrees that payment to Fresha by the relevant Client will discharge such Client’s liability to the Partner in respect of the purchase price and applicable taxes payable in respect of the relevant Client Sale. The Partner will ensure throughout the term of this Agreement that nothing in its own website, policies or terms and conditions contain any provisions inconsistent with this Agreement.
Partner store fees
Partner's use of the Fresha Store functionality is free of charge, other than any charges set out in these Terms of Business, including the Fresha Charges and Fees section. Fresha reserves the right to introduce a fee for Fresha Store functionality. If Fresha decides to introduce such a fee (including any service fee or commission fee), Fresha will tell you in advance and allow you to continue or stop using your Fresha Store.
Other Fresha services
Fresha messaging and marketing services
Partner may elect to use the Fresha Business Software's notification and marketing automation features, in accordance with applicable Data Protection Legislation, to send notifications and direct marketing (including promotional communications) in the form of SMS texts, emails or other forms of direct marketing (including without limitation 'client messages', 'smart marketing', 'smart campaigns' and 'blast messages') ("Messaging and Marketing Services").
For the purposes of sending automated SMS texts for new appointments, upcoming appointment reminders, rescheduled appointments, thank you for visiting, cancelled appointments, did not show up and thank you for tipping only and any other SMS texts which Fresha makes available to the Partner through the Partner Account (“Automated Messages”) (excluding for the avoidance of doubt blast messages), the Partner may elect to purchase SMS texts from Fresha, such SMS texts may be used for Automated Messages only.
To purchase the Automated Messages, the Partner may:
- purchase a set amount of Automated Messages at any time, which shall automatically be added to the Partner Account upon receipt of payment (“Manual Top Up”)
- elect to have its Partner Account automatically topped up with an agreed number of Automated Messages when its Partner Account reaches a certain level (“Automatic Top Up”)
For example, if the Partner Account reaches a set number of Automated Messages, it will automatically be topped-up with a set number of Automated Messages chosen by the Partner subject to minimum and maximum amounts displayed on the Partner Account.
When making a purchase for Automated Messages, the Partner Account will set out the minimum and maximum amount of Automated Messages a Partner can purchase at one time.
All purchases must be paid for in advance by debit card or credit card. The Partner acknowledges and agrees that any Automated Messages purchased and added to the Partners account are non-refundable (including but not limited to on termination of this service or the Agreement).
The price of the Automated Messages is as specified on the Partner Account at the time of purchase. Fresha has the right to increase the prices of Automated Messages at any time by providing advance notice to the Partner.
Fresha may award the Partner free Automated Messages each month, to be awarded at Fresha's sole discretion (“Free Automated Messages”). Such Free Automated Messages shall automatically be added to its Partner Account. At the end of each calendar month, unused Free Automated Messages shall be forfeited, and the account balance will be reduced accordingly.
Free Automated Messages will be consumed before paid-for Automated Messages which have been purchased via a Manual Top Up or Automatic Top Up.
Fresha reserves the right to withdraw the Automated Messages from its offering of services without incurring any liability.
Fresha may engage third parties to provide Messaging and Marketing Services. This includes:
- for SMS services, Twilio Inc. (trading as "SendGrid"), (as set out at https://www.twilio.com/legal/tos, as updated from time to time); and
- for email, Twilio Inc.. (trading as "Twilio"), (as set out at https://www.twilio.com/legal/tos, as updated from time to time)
in each case whose terms apply to the relevant Messaging and Marketing Services and which you should read in full.
Partner may use the Messaging and Marketing Services to send appointment confirmations, reminders and cancellations as well as direct marketing messages to Clients (i) whose details are stored in the Fresha Business Software by the Partner and (ii) who have given their consent (via an 'opt-in' box on signing up to receive the Fresha Services or when booking Partner Services via the Fresha Widget) to receive marketing or promotional communications from each Partner from whom they book Partner Services and/or specifically from the Partner with which they are booking.
In the event that a Client notifies the Partner that it does not wish to receive further marketing materials from the Partner and/or its Affiliates, the Partner shall promptly (and in any event no later than 48 (forty-eight) hours from being so informed) update the Client's settings accordingly through the Fresha Business Software.
The Partner is solely responsible for ensuring its use of the Messaging and Marketing Services complies with applicable Data Protection Legislation, including with respect to obtaining and recording any consents which may be required by applicable law and promptly complying with any opt-out requests.
No implied conditions, warranties or other terms, including any implied terms relating to satisfactory quality or fitness for any purpose, will apply to the Messaging and Marketing Services or to anything supplied or provided by Fresha under these Additional Terms: Marketing Services. In particular, Fresha does not warrant that the operation of any Product or the Service will be uninterrupted, contaminant-free or error-free or that they will meet the Client's requirements.
Partner vouchers and promo codes
The Partner may generate Promo Codes via its Partner Account in accordance with the guidelines. The Partner may share Promo Codes with third parties and share Promo Codes on its own website(s) and social media platform(s) to promote its own Partner Services. The Partner may also elect to use Messaging and Marketing Services to share Promo Codes.
The Partner warrants that it is responsible for the management of any Promo Codes it generates and will ensure that all promotions available through the Partner's website(s) and any other online marketplace(s) are made available as Promo Codes, on like or better terms, through the Fresha Platform.
Promo code rules
The Partner must provide, at a minimum, the following information when sharing any Promo Codes with third parties:
- How to use the Promo Code (e.g. enter at checkout)
- Start date
- Expiry date
- Any restrictions or limitations (e.g. age, date or geographical restrictions)
- Any limitations of availability (e.g. can only be used once)
- Any significant conditions or information attached to the use of the Promo Code
Known as the “Promo Code Rules”. For more information, please visit our blog for guidance on using Promo Codes.
Fresha reserves the right to withdraw the use of Promo Codes from its offering of services or require the Partner to withdraw a Promo Code generated without incurring any liability, including without limitation for any fraudulent activity, causing technical issues, subject to tampering, breached or likely to breach any of the guidelines or any applicable local regulations, or likely to bring Fresha and its brand into disrepute.
The Partner may create a Partner Voucher by completing the voucher creation form within the Fresha Services and must provide the information required in the form (including voucher name; voucher value; retail price; validity period; the number of sales limits (if applicable); services included; Fresha Platform availability; and the applicable Partner Voucher Rules). The Partner is responsible for ensuring the information provided is accurate and appropriate, and Fresha is not responsible for any errors made by the Partner.
The price of the Partner Voucher services will be specified on the Fresha Platform (inclusive of VAT, if applicable).
We may update, modify, remove, suspend or replace any voucher services on the Fresha Services at any time. This will not affect previously created Partner Vouchers.
After completing the voucher creation form, the Partner may issue or otherwise make available and manage its vouchers via Fresha Services.
Fresha may charge for each Partner Voucher published via the Fresha Services and/or processed through Fresha Payment Services, as set out in the Fresha Charges and Fees section.
Vouchers will be made available in the form of an email, PDF document, or within a Fresha Client Account.
Partner voucher rules and restrictions
Vouchers shall only be valid for your own Partner Services and may only be used on or via the Fresha Services.
Each Partner Voucher shall be valid for any Partner Service (subject to any applicable Partner Terms of Sale) with the Partner who chose to make the Partner Voucher available. Any remaining credit from a Partner Voucher following the redemption of the Partner Service may be carried forward to any additional or subsequent Partner Service fulfilled by the Partner.
Partner Vouchers may be used by the Client or individual who lawfully has the relevant Partner Voucher number.
Vouchers shall not be exchangeable for cash or any other alternatives and have no monetary value.
The Partner may cancel any voucher offer but must accept any voucher which has been purchased or redeemed by a Client.
The Partner is responsible for the creation of any further Partner Voucher Rules in each case, which may include eligibility requirements for redemption of the Partner Voucher and provide such Partner Voucher Rules to any Client or potential customers. Partner Voucher Rules may relate to one or more of the following factors:
- specific features or limitations of the Partner services covered;
- the location(s) at which the Partner Voucher can be redeemed;
- any other redemption instructions (such as booking by telephone or online);
- any age restrictions;
- Partner Voucher Expiry Date; or
- any requirements as to the minimum or maximum numbers of participants;
- any optional service charges that may apply;
- other relevant factors relevant to the Partner Offer.
Fresha may cancel any Partner Vouchers if the Partner does not comply with these Terms of Business, including these Additional Terms.
Redemption of partner vouchers
Each Partner Voucher will set out details of the Partner, the Partner Offer, the Partner Services, and any Partner Voucher Rules.
The contract of sale for Partner Services is between the Partner and the Client (and Clients must make any Partner Voucher payments to the Partner for the Partner Offer).
Fresha reserves the right to refund Clients for any Partner Voucher that is not honoured by the Partner and to charge the Partner for the amount of such refund. If Partner fails to honour vouchers on three or more occasions and cannot satisfy Fresha that doing so was justified, Fresha reserves the right to refuse to permit Partner to issue new Partner Vouchers.
Partners responsibility when issuing vouchers and promo codes
Partners are solely responsible for the sale, transfer, implementation and potential refunds of the Partner Vouchers, Promo Codes and the service delivery.
Fresha is not liable for any incorrect Partner Vouchers or Promo Codes provided to Clients. The Partner agrees that it is responsible and liable for all Partner Vouchers and Promo Codes that it provides to any third party.
Partner is solely responsible for the management of Partner Voucher and Promo Codes validity according to local regulations (for example, the Partner may specify an expiry date through the Partner Voucher Rules and Promo Code Rules, and the Partner is responsible for ensuring such end date is compliant with local law). Fresha is not responsible for checking Vouchers and Promo Codes or whether they comply with any applicable law.
Fresha professional services
Partners may sign-up and create their profile on the Fresha Platform through Fresha's onboarding tool or request to purchase Professional Services from Fresha. In the case of sign-up and profile creation on the Fresha Platform, the following are available as part of our Professional Services offering, (i) Concierge Services and (ii) Comprehensive Data Migration, each of which can be purchased separately or together.
Unless otherwise stated in this Agreement or agreed between the Partner and Fresha, all purchases for Professional Services must be paid for in advance. Without prejudice to any other right or remedy available to Fresha, Fresha may, at any time without notice, set off any payments due to the Partner against payments due to Fresha from the Partner for Professional Services. Fresha may, at its discretion, accept or reject a request to purchase Professional Services. The Partner acknowledges and agrees that any Professional Services purchased and added to the Partners account are non-refundable (including but not limited to on termination of the service or the Agreement).
The price of the Professional Services shall be notified to the Partner at the time of purchase. For more information on Concierge and Comprehensive Data Migration Services, please visit our Help Center.
The Partner and Fresha will mutually agree on a schedule, including any initial introduction call or further calls, virtual or in-person meetings; any date deadlines; the data to be migrated, any social media and / or website links to be included, and the Professional Services to be provided.
Fresha may outsource its provision of Professional Services to third parties, in whole or in part.
Partner agrees that the following applies to any Professional Services:
The Partner will:
- co-operate with Fresha in all matters relating to Professional Services;
- provide to Fresha promptly all documents and information required by Fresha in connection with the Professional Services and ensure that they are accurate and complete;
- provide all data reasonably requested by Fresha to complete the Professional Services;
- provide access to Fresha of any platforms or data which need to be accessed to complete Professional Services;
- obtain and maintain all necessary licences and consents and comply with all relevant legislation as required to enable Fresha to provide Professional Services, including but not limited to access to any platform;
- warrants that the Partner has the right to grant Fresha access and to receive data and that the receipt of the data will not breach any data protection laws or third party rights. The Partner will indemnify and hold Fresha and its Affiliates harmless against all losses, claims, costs, damages or proceedings suffered or incurred by Fresha and/or its Affiliates arising out of or in connection with the Partner's breach of this warranty;
- where the Partners data is on paper, it must be provided in excel format based on a template provided by Fresha (and in compliance with Fresha's guidelines, set out in our Help Center);
- provide the list of users requiring access to the Fresha Services;
- except for delays caused directly by Fresha, any Professional Services purchased by the Partner must be utilised by the Partner within 60 days of the date of purchase. If the Partner does not use the Professional Services within 60 days, the Partner will forfeit the right to receive Professional Services from Fresha, and any associated fees already paid are non-refundable; and
- Fresha has the right to remove or suspend any element of the Professional Services or add any new elements to the service to the Professional Services.
Fresha photography services
Fresha may provide photography services, including filming and photographing premises and staff, creating panoramic images or virtual tours (including augmented/virtual reality tours), and creating associated written content and materials ("Photography Services"). Fresha will deliver any Developed Materials within five (5) business days.
Fresha may, at its discretion, provide Photography Services directly or may engage third-party vendors to provide Photography Services.
You may submit a request for Photography Services (including photo quantities) to Fresha. Fresha will then provide an Order Confirmation documenting the order specifics (including as applicable photo quantities, image resolutions, and pricing). The Order Confirmation may also provide other terms applicable to your purchase, such as any third-party vendor terms.
Intellectual property in photography services
All Intellectual Property Rights and all other rights in all intellectual property, works, products, documentation, information, data and other material of any kind acquired or created by or on behalf of Fresha for the Partner, commissioned by the Partner or made to the Partner's specification, or conceived or created in the course of or in relation to the provision of the Photography Services ("Developed Materials") shall be owned by Fresha, and the Partner assigns to Fresha, or shall procure the assignment to Fresha of, all such rights (whether presently existing or to be created in the future), and if moral rights exist, the Partner waives or shall procure the waiver of, such moral rights.
Fresha may, in its absolute discretion, select which Developed Materials will form part of the Online Partner Profile (or otherwise be used on or for the Fresha Services), including whether to use some, all or none of the Developed Materials and how to display or otherwise use Developed Materials on the Online Partner Profile or Fresha Services in order to maximise the value of the Partner Services, Fresha aims to ensure that the Developed Materials are of suitably high quality.
Fresha shall permit the Partner to use the Developed Materials for the promotion of the Partner's business through the Fresha Services.
Partner's photoshoot obligations
The Partner may opt to book Photography Services via the Fresha Services for a specific time slot (a "Photo Booking"); Photo Bookings may be made up to three (3) months in advance. Partner must pay the Photography Service fee in full at the time the Photo Booking is made.
The Partner is responsible for providing correct and reasonable requirements for and checking the Developed Materials. If the Partner is not wholly satisfied with any Developed Materials, it must inform Fresha (and, if applicable, Fresha's third-party party vendor) within three (3) Business Days, including a list or description of the inadequacies, defects, deficiencies or other problems in the Developed Materials that led to the refusal. If no written refusal of deliverable is given Fresha within this three (3) Business Day period, such Deliverable shall be deemed accepted. Fresha shall then have ten (10) Business Days following the Partner's notice of refusal to correct any such problems and deliver corrected Developed Materials to the Partner for its review and acceptance as set forth above.
The Partner is responsible for:
- obtaining any licences, consents, release forms, permits or other requirements, as required; and
- ensuring the premises at which the Photography Services will be performed are clean, tidy and in a suitable presentable state.
The Partner will read and adhere to Fresha’s photography guidelines. Fresha may update these guidelines from time to time.
Photoshoot cancellation and re-scheduling
The Partner may cancel or re-schedule a Photo Booking with at least twenty-four (24) hours prior written notice. If a Photo Booking is cancelled or re-scheduled, then the Partner shall incur an additional cost of 50% of the initial Photography Service fee, payable before the re-scheduled Photography Service being provided.
A Photo Booking may not be cancelled and/or re-scheduled more than twice; if any Photo Booking is cancelled and/or re-scheduled more than twice, then the Partner shall incur an additional cost of 100% of the initial Photography Service fee.
If the Partner cancels or re-schedules a Photo Booking on less than twenty-four (24) hours prior written notice, the Partner will not be refunded for the Photo Booking and is not entitled to re-schedule the Photo Booking.
The Photography Services provider will wait thirty (30) minutes for the Client’s representative at the photo shoot site. After thirty (30) minutes, the Photography Services provider may leave the photoshoot site, and the Partner will not be refunded for the Photo Booking and is not entitled to re-schedule the Photo Booking.
If the Photography Services provider does not arrive within thirty (30) minutes of the agreed Photo Booking time, the Partner may re-schedule a new Photo Booking at a mutually agreed time without incurring additional cost.
Fresha training services
Fresha may, on Partner's request (as part of the Professional Services, or at any time during its use of the Fresha Services), provide (or procure that a third party provides) training sessions to Partner regarding how to use the Fresha Services, as further described below:
- Fresha and Partner will agree on the Partner venue(s) to receive training, training session(s) per venue, and training time(s), method, and, if applicable, place to deliver the training, subject to Fresha's final decision (and following Fresha's training best practice, as set out at [insert help centre link]);
- Each training session will be up to one (1) hour and may be delivered virtually or in-person, as agreed between Fresha and the Partners (a "Training Session");
- Fresha will notify Partner of any applicable fee for each Training Session ("Training Session fee") if such Training Session is not provided as part of the Professional Services;
- Each training session may be attended by up to ten (10) of Partner's staff unless otherwise agreed with Fresha;
- the Partner agrees that it shall comply with any third party provider's terms and conditions relating to the training sessions; and within 45 days of the date Partner accepts these Additional Terms: Training, Partner agrees that it shall book and attend a Training Session.
Training cancellation and re-scheduling
The Partner may cancel or re-schedule a Training Session with at least twenty-four (24) hours prior written notice. If a Training Session is cancelled or re-scheduled, then the Partner shall incur an additional cost of 50% of the initial Training Session fee, payable before the re-scheduled Training Session being provided.
A Training Session may not be cancelled and/or re-scheduled more than twice; if any Training Session is cancelled and/or re-scheduled more than twice, then the Partner shall incur an additional cost of 100% of the applicable Training Session fee.
If the Partner cancels or re-schedules a Training Session on less than twenty-four (24) hours prior written notice, the Partner will not be refunded for the Training Session and is not entitled to re-schedule the Training Session.
The Fresha training provider will wait thirty (30) minutes for the Client’s staff at any Training Session (whether virtual or in-person). After thirty (30) minutes, the Fresha training provider may leave the Training Session, and the Partner will not be refunded for the Training Session and is not entitled to re-schedule the Training Session.
If the Fresha training provider does not arrive within thirty (30) minutes of the agreed Training Session time, the Partner may re-schedule a new Training Session at a mutually agreed time without incurring additional cost.
Content in Fresha services
For the purposes of this section, "data controller", "data processor", "data subject", "personal data", "process", "processing", and "appropriate technical and organisational measures" shall be interpreted in accordance with applicable Data Protection Legislation.
Each party shall comply with its obligations under applicable Data Protection Legislation, including when processing Partner Clients' personal data.
The Partner's use of the personal data of Partner Clients is undertaken at the Partner's sole risk, with the Partner being responsible and liable for ensuring it, its employees, its partners and its suppliers' use fully complies with all applicable Data Protection Legislation.
Fresha and the Partner each acknowledge that for the purposes of the Data Protection Legislation:
- in respect of Partner Clients' personal data, the Partner is the data controller, Fresha is the data processor; and
- in respect of Fresha Clients' personal data, the Partner and Fresha each act as independent data controllers.
The Partner will indemnify and hold Fresha and its Affiliates harmless against all losses, claims, costs, damages or proceedings suffered or incurred by Fresha and/or its Affiliates arising out of or in connection with the Partner's breach of this Content in Fresha Services section.
This section in its entirety shall survive the termination or expiry of this Agreement.
Where Fresha and the Partner are deemed to be independent controllers (including in relation to each party's direct marketing to Clients), under applicable Data Protection Legislation, each party acknowledges and agrees that it shall:
provide assistance, within a reasonable timeframe, to allow the other party to comply with any data subject rights requests (whether in relation to access to personal data, rectification, restrictions on processing, erasure or portability) to the extent that either party reasonably requires input or assistance from the other party to give effect to such a right, with each party meeting their own costs in doing so;
in the event that either party receives a request from a data protection authority for information relating to this Agreement or the relationship between the parties:
- promptly notify the other unless prohibited by law; and
- provide assistance to allow the other party to comply with any other queries or complaints from a supervisory authority (as defined in Data Protection Legislation) insofar as possible;
the Partner must promptly (and in any event within 24 hours of the Partner or its employees becoming aware of the matter) notify Fresha of any accidental or intentional damage, alteration, destruction, unauthorised disclosure, loss, misuse or theft of or to the personal data of any Client which the Partner has access to ("Security Incident"). Partner shall provide full cooperation, and prompt assistance to Fresha in respect of its efforts to (i) investigate, remediate, and mitigate the effects of the Security Incident and (ii) comply with notification obligations to individuals, clients or regulatory authorities;
Partner must not do, or omit to do, and must ensure that its personnel and other representatives do not do or omit to do, anything that would cause (or may be reasonably expected to cause) Fresha or its Affiliates to be in breach of any provision of any Data Protection Legislation and take all reasonable steps to ensure the reliability of its employees and agents who may have access to the personal data and ensure that such staff and agents are informed of the confidential nature of the personal data and have undertaken training in the laws relating to handling personal data;
Partner agrees to implement and maintain appropriate technical and organisational measures in respect of its processing of the personal data sufficient to comply with the Data Protection Legislation and to protect the personal data against unauthorised or unlawful processing and accidental loss, destruction, damages, theft, alteration or disclosure;
Partner agrees to only process the personal data of Clients to provide the Partner Services to such Clients and, in the case of Clients who have expressly agreed by way of opt-in consent to receiving email marketing from the Partner, for email marketing and in all cases only whilst receiving the Partner Services; and
to the extent that Partner's, its affiliates' or its suppliers' processing relate to a transfer of Clients' personal data which is subject to the EU GDPR or UK GDPR, Partner takes full responsibility (and accepts full liability) for ensuring that such personal data is processed fully in compliance with Data Protection Legislation.
Fresha as a data processor
Where Fresha is deemed to be acting as a processor for the Partner with respect to Partner Clients' personal data under applicable Data Protection Legislation, this Fresha as a data processor section and the Data Processing Addendum shall apply to such processing; Fresha may charge the Partner for providing any assistance not expressly specified as a service requirement of Fresha under this Agreement:
Fresha's rights to access your data
Fresha shall have access to Partner's data, including Clients' personal data (as set out in the Data Processing Addendum) and business information (including Partner's business license; VAT, GST or other tax registration, and office address), during and after the term of this Agreement.
Fresha may share Partner's data, including Client's personal data, with its payment processing provider(s) and other third parties as set out in the Data Processing Addendum or with any potential or actual investor in or buyer of Fresha or its assets, or to the extent required to comply with applicable law, including if required to do so by court order or to comply with a regulator or similar governing body.
Partner will have access via the Fresha Services (i) to Clients' personal data for the duration term of this Agreement, and (ii) to Partner Clients' personal data in accordance with the Data Processing Addendum).
Fresha charges and fees
Subject to payment of Service Fees (if applicable), the Partner may use the Fresha Services to process Fresha Bookings (or direct bookings by Partner Clients) of Partner Services for and on behalf of itself only.
The Partner must not apply a surcharge to Clients who make bookings or orders through the Fresha Platform or Fresha Services if that surcharge would not be applied to other Partner Clients in the ordinary course of business. For the avoidance of doubt, the Partner is permitted to offer lower prices or discounts to Partner Clients under its own promotional campaigns or loyalty schemes but must not "pass on" Service Fees to Clients who make Fresha Bookings unless permitted to do so by applicable law.
The Partner shall not solicit Clients to make bookings or orders otherwise than through the Fresha Platform or Fresha Services. In other words, if a Client expresses an intent or preference to make a Fresha Booking or Product order, the Partner may not encourage the Client to book or order through other means. In particular, where a Client makes a Fresha Booking or Product order, and the Partner encourages that Client to cancel it and make a separate booking or order directly with the Partner, the Partner shall be in material breach of this Agreement.
It is a condition of this agreement that Partner will not make any direct or indirect attempt to avoid paying any Service Fees (including, for example, by listing Partner Services for free or with incorrectly low prices (including if pricing information is provided elsewhere), or by fraudulently cancelling a Fresha Booking and rebooking it). If Fresha has reasonable grounds to suspect that the Partner has made such an attempt to avoid paying any Service Fees, Fresha may, without limiting other remedies available to it, withhold and retain any payments due to the Partner under this Agreement.
If a Partner has chosen to receive Fresha Services which attract Service Fees and wishes to cancel one or more of those Fresha Services, the Partner must give Fresha at least 30 days' notice in writing of its intention to cancel the specified Fresha Services. The Partner will remain liable to pay any applicable Service Fees for the duration of the notice period.
Fresha may, in its sole discretion, change the amount of any Service Fees and/or the rate of Commission at any time with 45 days' prior written notice to the Partner (a "Pricing Change Notice"). The Partner's continued use of the Fresha Services after receipt of such Pricing Change Notice will be deemed to be acceptance of the new Service Fee and/or rate of Commission. If a Partner does not agree to a change in the Service Fees, their sole recourse will be to cease using the Fresha Services pursuant to the Suspending or terminating your access to Fresha section. The change shall take effect on the expiry of the notice period of the Pricing Change Notice unless Fresha expressly states a later effective date.
How we invoice our Partners
Fresha will issue an invoice statement to the Partner once a month (the "Invoice Statement") which will include, among other things, the following contents:
- the balance carried over from the previous Invoice Statement (the "Opening Balance"), if any, will appear in your Fresha Wallet statement;
- what Fresha owes the Partner in respect of Fresha Bookings with Online Payments in the period since the last Invoice Statement;
- what the Partner owes Fresha in respect of Pay Cash In-Store Bookings and any other accrued Service Fees since the previous Invoice Statement; and
- the resulting account balance (the "Closing Balance") payable either by Fresha to the Partner or the Partner to Fresha.
The Invoice Statement will also itemise all categories of Fresha Bookings and Service Fees, including:
- Fresha Bookings and Product orders with Online Payments;
- Pay Cash In-Store Bookings;
- Collections and Service Fees from deposits, cancellations and no-shows; and
- other Service Fees payable to Fresha by the Partner which are not directly tied to a collection by Fresha of payment for a specific Fresha Booking from a Client (e.g. a professional fee from time to time that may be payable by the Partner to Fresha under any additional terms).
How we pay our Partners
Partners will be paid as set out at "How do payout work?", considering the balance accrued on the Partner Account (the "Current Balance"):
- if, for the period of service under consideration, the Current Balance is positive, Fresha will transfer the amount of the Current Balance to the Partner on the date specified on the Fresha Business Software. Such transfers from Fresha to the Partner will be made to the Partner's bank account (the details of which shall be supplied by the Partner on the Fresha Business Software); no further action regarding the Current Balance will be required by the Partner;
- if the Current Balance is negative, the Partner is in debt to Fresha, and no pay-out will be remitted to the Partner. If the Current Balance remains negative as of the end of the month, the Partner's Credit Card will be charged the amount of the Current Balance at the end of the month;
- if the Current Balance is zero, then for the period under consideration, neither Fresha nor the Partner has any obligation towards each other, and there is nothing further for Fresha or the Partner to do in respect of that period.
How we collect payments from our Partners
The Partner and Fresha mutually accept that all monies collected through the Fresha Payment Services are owed to the Partner and that, as a commercial agent, Fresha is unable to draw from these monies for any purpose not explicitly mentioned in this Agreement. The Partner also understands and accepts that its usage of the Fresha Payment Services is available in consideration for the payment of Service Fees and that the Current Balance may be either decreased (in terms of debits for Service Fees) or increased (in terms of credits granted by Fresha) based on specific, strict criteria related to the commercial terms outlined in this Agreement.
The Partner and Fresha mutually accept that where a Client owes a payment to Partner, and the Client makes such payment to Fresha (via the Payment Processor), then such obligation to pay is (as between Client and Partner), discharged when Fresha receives the payment (via the Payment Processor). In such event, Partner acknowledges that it shall not seek payment directly from the Client. Further, any onward payment of amounts collected by Fresha and due to the Partner will be strictly subject to the Partner having provided the Partner Services according to a Fresha Booking following this Agreement. Subject to the preceding condition being satisfied by the Partner, onward payment of any balance will be payable by Fresha or the Partner, as applicable, as described earlier in this section.
In the case of applicable debits and credits
The lists of applicable debits and credits are comprehensive; neither Fresha nor its Payment Processors are authorised to debit or credit funds owed to Partners except as explicitly outlined in the use cases above. Invoices generated by Fresha and provided to Partners will itemise each adjustment to the Current Balance with the applicable reason for adjustment (in cases where multiple reasons may apply, only one justification will be provided).
From time to time, Fresha may, at its discretion, choose to award free 'Fresha credits' to the Partner ("Credits"). Fresha shall notify the Partner of any award of free Credits through the Fresha Wallet, and the Partner shall be able to see their total accumulated remaining free Credits in the Fresha Wallet. The Partner may use free Credits towards payment against specific services offered by Fresha, as notified by Fresha to the Partner via the Fresha Services from time to time. Free Credits are not exchangeable in any circumstances (including but not limited to not being exchangeable for cash, currency exchange or chargebacks), hold no value outside the Fresha Services, are not transferable to any other person, and expire upon the Partner ceasing to use the Fresha Services, or upon such date, as Fresha may notify to Partner from time to time.
Fresha may at any time determine that any part of the Fresha Services (including but not limited to any specific Additional Service) shall not be eligible to be paid for using free Credits. Fresha may also determine at any time, without notice, that free Credits shall cease and may remove any outstanding free Credits held by a Partner and not allocated to any Service Fee.
Applicable debits (further "Service fees") include:
|Booking fee||Service Fees owed to Fresha for provision of the Fresha Booking Services and/or the Fresha Payment Services, as applicable;|
|Payment fee||Service Fees owed to Fresha for the Partner's use of the Fresha Payment Services;|
|New client fee||Service Fees owed to Fresha by the Partner for each new Client referred to the Partner by the Fresha Platform.|
|Messaging and marketing fees (excluding Automated Messages which are paid for in advance at the time of purchase)||Service Fees owed to Fresha by the Partner in exchange for Messaging and Marketing Services.|
|Terminal fee||Service Fees owed to Fresha by the Partner in exchange for Terminals or other payment hardware.|
|Professional Services||Service Fees owed to Fresha by the Partner in exchange for Professional Services.|
|Photography fee||Service Fees owed to Fresha by the Partner in exchange for Photography services.|
|Chargeback||Service Fees imposed by Fresha as a result of loss Chargebacks related to the Partner's use of the Fresha Payment Services;|
|Chargeback fee||Service Fees imposed by Fresha as a result of additional penalties from Chargebacks beyond the amount of loss;|
|Foreign exchange fee||Service Fees owed to Fresha by the Partner in exchange for foreign exchange fees incurred by the Partner via the Fresha Payment Services.|
|Other fees||Any other Service Fees owed to Fresha by the Partner in exchange for additional services in accordance with the applicable additional terms.|
Applicable credits include:
How Partners can settle their Fresha invoices
The Partner shall make all payments due to Fresha through the Partner Credit Card without any deduction, whether by way of set-off, withholding, counterclaim, discount or otherwise. If any sum due from the Partner to Fresha under these terms is not paid on or before the due date for payment, then (i) all sums owing by the Partner to Fresha shall become due and payable immediately; (ii) the Partner shall be responsible for any refunds, chargebacks, banking charges or other administrative expenses ("Bank Charges") incurred by Fresha as a result of Partner's late payment; and (iii) without prejudice to any other right or remedy available to Fresha, Fresha shall be entitled to:
- deduct any sums payable to Fresha by the Partner and any such Bank Charges from any balance directly or indirectly collected by or on behalf of Fresha on behalf of the Partner before onward payment of the Current Balance to the Partner;
- suspend or terminate its provision of the Fresha Services and this Agreement, including disabling the Online Partner Profile or access to the Fresha Platform or Fresha Widget, until arrangements as to payment or credit have been established which are satisfactory to Fresha; and
- charge the Partner the cost of obtaining judgment or payment, including all reasonable professional costs (including legal fees) and other costs of issuing proceedings or otherwise pursuing a debt recovery procedure.
All payments due from Fresha to the Partner shall be made via bank transfer using the bank details provided by the Partner to Fresha in the Fresha Business Software (and as set out in the Invoice Statement). It is the Partner's responsibility to ensure that these details are correct. Fresha will only make payments due to the Partner directly to the Partner and cannot make payments to any third party. The Partner shall fully indemnify Fresha and hold Fresha harmless against any losses, damages or claims arising out of the Partner's failure to notify Fresha of a change of bank account details, including but not limited to any Bank Charges incurred by Fresha as a result.
In the event of a dispute between Fresha and the Partner, any undisputed amount of Service Fees will be paid in accordance with this Payment Methods section to Fresha. The Partner must notify Fresha of its disagreement within 10 days of receipt of the Invoice Statement setting out in detail the reason. If the Partner fails to do so, the Invoice Statement shall be deemed accepted by the Partner.
The Partner is responsible for withholding, reporting and remitting correct taxes applicable to the Service Fees in accordance with all applicable laws and the requests of the relevant tax authorities, including for any interest and penalties imposed for late payment or failure to withhold. If required, the Partner shall be solely responsible for agreeing with the relevant tax authorities on the tax treatment of the Service Fees. The Partner shall, on the request of Fresha, provide copies of tax payment certificates and/or tax exemption certificates. The Partner represents and warrants that it is duly registered with all relevant tax authorities, where applicable.
What we promise you and what you promise us
We do the best we can
Fresha may provide technical support to assist the Partner in using the Fresha Services by email or via other means at its discretion. Partners do not have a right to technical support unless agreed otherwise with Fresha in writing.
Fresha warrants that the Fresha Services shall be performed with reasonable care and skill and shall materially comply with any description of such service as set out in this Agreement or otherwise made available by Fresha from time to time.
Except for any express warranties stated herein, no implied conditions, warranties or other terms, including any implied terms relating to satisfactory quality or fitness for any purpose, will apply to the Fresha Services (including any Fresha Business Software) or to anything supplied or provided by Fresha under this agreement. In particular, Fresha does not warrant:
- that the Fresha Services will meet the Partner's specific requirements;
- that the quality of any products, services, information, or other material purchased or obtained by the Partner through the Fresha Services will meet the Partner's requirements or expectations;
- that the Fresha Services will be uninterrupted, timely, secure, contaminant-free or error-free;
- that any information or results that may be obtained from the use of the Fresha Services will be accurate or reliable; or
- that any errors in the Fresha Services will be corrected.
As a Partner you consent
The Partner understands and accepts that:
- Fresha uses third-party vendors and hosting partners to provide the hardware, software, networking, storage, and related technology required to run the Fresha Business Software, the Fresha Platform (including the Online Partner Profile), and the Fresha Widget;
- Fresha shall have administrator access to all parts of the Fresha Business Software; and
As a Partner you warrant
As a Partner entering this Agreement, you represent and warrant that:
- you will not advertise or offer via the Fresha Booking Services (i) medicine, including prescription-only medication (including botulinum toxin injections) or any medicine that is licensed by the Medicines and Healthcare products Regulatory Agency (or, for products in Northern Ireland, the European Commission), (ii) any procedure, process or activity which is regulated under any applicable law unless Fresha's prior express consent has been obtained, or (iii) any other Partner Services which do not comply with applicable law;
- your business is not engaged in any Prohibited Businesses;
- all content that the Partner supplies to Fresha in connection with this Agreement and/or publishes (or provides to Fresha for publication) on its Online Partner Profile, its Partner Store, the Messaging and Marketing Services or elsewhere on the Fresha Platform will be accurate in all material respects and shall not infringe any other person's rights (including Intellectual Property Rights) or be defamatory, unlawful, offensive, threatening, or pornographic or otherwise falling below general standards of taste and decency;
- you shall comply with all applicable laws and advertising regulations in the marketing, sale and provision of the Partner Services and shall obtain all licences, consents, authorities, qualifications and insurance it is either necessary or reasonably prudent for the Partner to obtain in respect of all its business activities and personnel (but especially in connection with the provision of Partner Services);
- any Comprehensive Data is complete, up-to-date, de-duplicated, and accurate, and provided to Fresha (including enabling access) in compliance with applicable law, and that such provision or access does not breach any other agreement;
- you comply with applicable Data Protection law, including providing Clients and your staff with all required transparency information about how each of you and Fresha process the personal information;
- you are at least eighteen (18) years of age;
- you are either:
- a sole proprietor managing a registered business in your local jurisdiction; or
- an authorised signatory of your duly incorporated business;
- you are eligible to register and use the Fresha Services and have the right, power, and ability to enter into and perform under this Agreement;
- the name identified by you when you registered is your name or business name under which you sell goods and services;
- any sales transactions submitted by you will accurately describe the products and/or services sold and delivered to a Client;
- you and all transactions initiated by you will comply with all federal, state, and local laws, rules, and regulations applicable to your business, including any applicable tax laws and regulations;
- you are not engaged in any of the Prohibited Businesses;
- any sales transaction submitted by you through the POS Features will represent a genuine sale by you;
- except in the ordinary course of business, no sales transaction submitted by you through the POS Features or the Fresha Payment Services will represent a sale to any principal, partner, proprietor, or owner of your entity; and
- you will not use the Fresha Payment Services, directly or indirectly, for any fraudulent undertaking or in any manner to interfere with the use of any aspect of the Fresha Booking Services.
In case of concerns or disputes
Our right to remove online Partner profiles
We may remove your Online Partner Profile from the Fresha Platform if we assess, in our sole discretion:
- that the Partner is in violation of applicable law (including any local statutory or regulatory requirements or guidance), has failed to comply with this Agreement, Fresha's policies or standards or court order;
- that Partner's use of the Fresha Services may be harmful or objectionable to Fresha, Clients, or third parties:
- that the Partner has a high volume of cancelled appointments or unfulfilled orders through the Fresha Business Software;
- that the Partner consistently receives low or otherwise negative Client ratings, or responds to such ratings unprofessionally, or
- that your business is not suited for the Fresha Platform.
If a Partner fails to honour any of its obligations listed above, the Partner shall be considered to be in material breach of this Agreement and may forfeit any payments due to it in connection with that Fresha Booking.
Where we exercise our right to remove Online Partner Profiles under this section, your access to and benefits from the Fresha Widget may also be removed.
Suspending or terminating your access to Fresha
This Agreement commences on the Effective Date and will continue in effect unless terminated in writing on not less than 30 days' written notice by either party.
Either party shall be entitled to terminate this Agreement with immediate effect by written notice to the other if:
- the other party commits a material breach of any of the provisions of this Agreement, and either that breach is not capable of being remedied or, in the case of a breach capable of remedy, that party fails to remedy the same within 30 days after receipt of a written notice giving full particulars of the breach and requiring it to be remedied;
- the other party is in persistent non-material breach (whether remediable or not) of any of the provisions of this Agreement;
- (where such termination is permitted by law) the other:
- becomes insolvent,
- makes a composition with its creditors,
- an encumbrancer takes possession, or a receiver or administrator is appointed over its undertaking or the whole or a substantial part of any of the property or assets of that other party or an order is made, or an effective resolution is passed for its administration, receivership, liquidation, winding-up or other similar process, or has any distress, execution or other process levied or enforced against the whole or a substantial part of its assets (which is not discharged, paid out, withdrawn or removed within 28 days);
- that other party makes any voluntary arrangement with its creditors or becomes subject to an administration order;
- that other party goes into liquidation (except for the purposes of amalgamation or reconstruction and in such manner that the company resulting therefrom effectively agrees to be bound by or assume the obligations imposed on that other party under this Agreement);
- applies to court for, or obtains, a moratorium under Part A1 of the Insolvency Act 1986,
- anything equivalent or substantially similar to any of the foregoing under the law of any jurisdiction occurs in relation to that other party; or the other party ceases or threatens to cease, to carry on business.
For the purposes of this Suspending or terminating your access to Fresha section, in order for it to be possible to remedy a breach, it must be possible to take steps so as to put the other party into the same position which (save as to the date) it would have been in if the breach had never occurred.
Termination of this Agreement, however arising, shall not affect any of the parties' rights and remedies that have accrued as at termination.
Each party acknowledges that, whether by virtue of and in the course of this Agreement or otherwise, it may receive or otherwise become aware of information relating to the other party, their marketing plans, their clients, customers, businesses, business plans, finances, technology or affairs, which is proprietary and confidential to the other party ("Confidential Information").
Each party undertakes to maintain and procure the maintenance of the confidentiality of Confidential Information at all times and to keep and procure the keeping of all Confidential Information secure and protected against theft, damage, loss or unauthorised access, and not at any time, whether during the term of this Agreement or at any time after that, without the prior written consent of the owner of the Confidential Information, directly or indirectly, use, disclose, exploit, copy or modify any Confidential Information, or authorise or permit any third party to do the same, other than for the sole purpose of the performance of its rights and obligations hereunder.
The terms of and obligations imposed by this Confidentiality section shall not apply to any Confidential Information which:
- at the time of receipt by the recipient is in the public domain;
- subsequently comes into the public domain through no fault of the recipient, its officers, employees or agents;
- is lawfully received by the recipient from a third party on an unrestricted basis; or
- is already known to the recipient before receipt hereunder.
The recipient may disclose Confidential Information in confidence to a professional adviser of the recipient or if it is required to do so by law, regulation or order of a competent authority. This Confidentiality section shall survive the termination or expiry of this Agreement.
Nothing in this Agreement shall exclude, or in any way limit, either party's liability:
- for death or personal injury caused by its negligence;
- for fraudulent misrepresentation or for any other fraudulent act or omission;
- to pay sums properly due and owing to the other in the normal course of performance of this agreement; or
- for any other liability which may not lawfully be excluded or limited.
To the maximum extent permitted by applicable law, Fresha is not liable to or responsible for the quality, safety, or fulfilment of the products or services offered through the Fresha Booking Services or Fresha Store. The Partner is responsible for the Partner Services that it provides to Clients. The extent of Fresha's liability to the Partner is further detailed in the Indemnity section of this Agreement.
Subject to the first paragraph of this Our liability section, Fresha shall not be liable (whether from breach of contract, tort (including negligence), breach of statutory duty or otherwise) (and even if the Partner has advised Fresha of the possibility of such loss or damage) for any:
- loss of income or profits;
- loss of sales, turnover, revenue, business or opportunity;
- loss of customers, contracts or opportunities;
- loss of damage to reputation or goodwill;
- loss of anticipated savings;
- loss of any hardware, software or data;
- loss or waste of management or other staff time,
- other intangible losses;
- any indirect, consequential or special loss or damage of any kind, howsoever arising and whether caused by tort (including negligence) relating to this Agreement.
Subject to the first paragraph of this Our liability section, the Partner expressly understands and agrees that as regards its use of the Fresha Business Software, the Fresha Platform, Partner Store functionality, the Fresha Widget, Professional Services and/or the Online Partner Profile, Fresha shall not be liable (whether in contract, tort (including negligence), breach of statutory duty or otherwise) for any loss, damage, expense or liability (even if the Partner has advised Fresha of the possibility of such loss or damage) resulting from:
- the Partner's use of, or inability to use, the Fresha Business Software, the Fresha Platform, Partner Store functionality, the Fresha Widget, Professional Services and/or the Online Partner Profile (except for its normal intended purpose);
- unauthorised access to or alteration of the Partner's transmissions or data;
- statements or conduct of any third party on the Fresha Business Software, the Fresha Platform, Partner Store functionality, the Fresha Widget, Professional Services and/or the Online Partner Profile; or
- any adaptation or modification of the Fresha Business Software, the Fresha Platform, Partner Store functionality, the Fresha Widget, Professional Services, or integration or combination with any other equipment, software, product or material not supplied by Fresha, in each case carried out by anyone other than the Fresha or without Fresha's express written consent; or
- any other matter relating to the Fresha Business Software, the Fresha Platform, Partner Store functionality, the Fresha Widget, Professional Services and/or the Online Partner Profile.
Subject to the first and second paragraphs of this Our liability section:
- Fresha's maximum aggregate liability under or in connection with this Agreement, whether in contract, tort (including negligence) or otherwise, shall in no circumstances exceed USD $100 (or the equivalent amount in local currency); and
- Fresha's maximum aggregate liability under or in connection with any Additional Service, whether in contract, tort (including negligence) or otherwise, shall in no circumstances exceed the fee paid or payable by the Partner in respect of such Additional Service.
Our liability – Fresha messaging and marketing services
Without prejudice to the above liability provisions in these Terms, the Partner expressly understands and agrees that as regards its use of the Fresha Marketing Services, Fresha shall not be liable (whether in contract, tort (including negligence), breach of statutory duty or otherwise) for any loss, damage, expense or liability (even if the Partner has advised Fresha of the possibility of such loss or damage) resulting from:
- the Partner's use of, or inability to use, the Messaging and Marketing Services (except for its normal intended purpose);
- any incorrect or accidental content or other information the Partner provides to Clients via the Marketing Services;
- the Partner's non-compliance with applicable Data Protection Legislation;
- any defect arising in the Messaging and Marketing Services as a result of misuse, wilful damage, negligence on the part of anyone other than Fresha, abnormal operating conditions or any failure by the Partner to follow any instructions of Fresha as to use;
- any adaptation or modification of the Messaging and Marketing Services, or integration or combination with any other equipment, software, product or material not supplied by Fresha, in each case carried out by anyone other than Fresha or without Fresha's express written consent; or
- any other matter relating to the Messaging and Marketing Services.
Subject to the above paragraph of this Our liability – Fresha Messaging and Marketing Services section and without prejudice to the above liability provisions of these Terms, Fresha's maximum aggregate liability under or in connection with the Messaging and Marketing Services, whether in contract, tort (including negligence) or otherwise, shall in no circumstances exceed the fee paid or payable by the Partner in respect of the Messaging and Marketing Services.
Our liability – data migration
Fresha is not responsible for any loss of, damage to, corruption, or other form of personal data breach with respect to any data which is migrated by the Partner, under the Partner's instructions or otherwise as part of the Professional Services.
Partner agrees it is wholly responsible and liable for the accuracy, completeness and legality of any data provided by the Partner pursuant to the Professional Services and any potential or actual taxation liabilities and / or regulatory penalties which may result from Fresha's use of or access to such data.
This Our liability section in its entirety shall survive the termination or expiry of this Agreement.
Intellectual property rights
Subject to the third paragraph of this Intellectual Property Rights section, nothing in this agreement shall cause the ownership of any Intellectual Property Rights belonging to one party to be transferred to the other.
Fresha and/or its licensors shall, as between the parties, remain the owner of all Intellectual Property Rights in Fresha's brands, trademarks and logos, and the Fresha Services (including the Fresha Platform, the Fresha Widget and Online Partner Profile, but excluding Partner Content). Except as expressly permitted by or required under this Agreement, Partner may not use any of Fresha's Intellectual Property Rights without Fresha's prior written consent.
The Partner acknowledges that ownership of all Intellectual Property Rights in or relating to Clients' feedback and Clients' personal data in the Fresha Business Software (including any database rights) shall vest in Fresha. The Partner irrevocably and unconditionally assigns with full title guarantee all such rights to Fresha. Fresha grants the Partner a worldwide, royalty-free, non-exclusive license to use such Intellectual Property Rights to operate its business subject to the Partner's ongoing compliance with the provisions of this Agreement.
The Partner shall promptly bring to the attention of Fresha any improper or wrongful use of any Intellectual Property Rights of Fresha which comes to the Partner's notice. The Partner shall assist Fresha in taking all steps to defend Fresha's Intellectual Property Rights but not institute legal proceedings of its own accord.
The Partner and/or its licensors shall, as between the parties, remain the owner of all Intellectual Property Rights in the Partner Content.
The Partner hereby agrees to indemnify, keep indemnified and hold harmless Fresha and its officers, directors and employees, from and against any and all claims, demands, obligations, actual or alleged causes of action and lawsuits and all damages, liabilities, fines, judgments, costs (including settlement costs), expenses associated therewith (including the payment of reasonable legal charges and disbursements) and losses (including but not limited to any direct, indirect or consequential losses, loss of profit, loss of reputation and all interest, penalties and legal costs (calculated on a full indemnity basis)) and all other reasonable professional costs and expenses arising out of or in connection with any breach by the Partner of any term of this Agreement or arising out of any action brought by any third party relating to the Partner Services provided (or not provided), or actions (or failures to act), of the Partner or any person (other than Fresha) acting on its behalf, including any action brought in connection with Partner directly or indirectly engaging in any Prohibited Business, any Data Protection Legislation, Intellectual Property Rights, or a Client visit to the Partner's place of business.
The Partner acknowledges that Fresha enters into this Agreement for its own benefit but also as an agent for the benefit and on behalf of each of its officers, directors and employees (each an "Indemnified Third Party" and, collectively, the "Indemnified Third Parties") and that the rights in respect of indemnification set out this Indemnity section shall be rights and benefits of each such Indemnified Third Party (as if, in each case, a party to this Agreement in its own right). Such rights shall be enforceable under this Agreement by Fresha as agent for each such Indemnified Third Party. Notwithstanding the foregoing, the Partner and Fresha may agree in writing to amend any provision of this Agreement without the consent of any of the Indemnified Third Parties, even if that amendment affects or will affect the rights conferred on any Indemnified Third Party hereunder.
This Indemnity section shall survive the termination or expiry of this Agreement.
Consent to communication
Fresha may contact the Partner via e-mail, telephone, SMS or WhatsApp using the contact information provided on the Fresha Business Software, including in connection with Fresha Bookings or other questions regarding Fresha Services and/or the Partner Services.
Change of control
In the event of a change of control or change to the senior management of the Partner, the Partner must bring the existence and terms of this Agreement to the new owner or manager's attention and inform Fresha of the relevant new personnel's contact details.
Any notice, invoice, or other communication that either party is required to serve on the other party shall be sufficiently served if sent to the other party at the address specified in this Agreement (or such other address as is notified to the other party in writing or by email). Notices sent by registered post or recorded delivery shall be deemed to be served three Business Days following the day of posting. In all other cases, notices are deemed to be served on the day they are received.
We have the right to revise and amend these terms and conditions from time to time to reflect changes in market conditions affecting our business, changes in technology, changes in payment methods, changes in relevant laws and regulatory requirements and changes in our system's capabilities, so, please review our terms regularly.
Nature of relationship
The relationship of the parties is that of independent contractors dealing at arm's length. Except as otherwise stated in this Agreement, nothing in this Agreement shall or is intended to create a partnership or joint venture between the parties, constitute one party as the agent of the other or give either party authority to make or enter into commitments, assume liabilities or pledge credit on behalf of the other party. Neither party may act as if it were, or represent (expressly or by implying it) that it is, an agent of the other or has such authority.
Successors and assignees
The Partner may not assign, transfer, charge, sub-contract, or otherwise deal with any part or all of this Agreement without the prior written consent of Fresha (not to be unreasonably withheld, conditioned or delayed).
Rights of third-parties
A person who is not a party to this Agreement has no right to enforce any term of or any rights under or in connection with this Agreement, whether under the Contracts (Rights of Third Parties) Act 1999 or otherwise.
Non-waiver of rights
The failure of either party to enforce or to exercise at any time or for any period of time any term of or any right under this Agreement does not constitute, and shall not be construed as, a waiver of such term or right and shall, in no way affect that party's right later to enforce or to exercise it.
It is a condition of this agreement that, in pre-contract negotiations and in the exercise of its rights or the performance of its obligations under this agreement, each party shall at all times ensure that it complies with the terms of the Bribery Act 2010 and that it does not commit (or procure the commission of) any breach of that Act.
If any term of this Agreement is found to be illegal, invalid or unenforceable under any applicable law, such term shall, insofar as it is severable from the remaining terms, be deemed omitted from this Agreement and shall in no way affect the legality, validity or enforceability of the remaining terms.
This Agreement contains all the terms agreed between the parties regarding its subject matter and supersedes any prior agreement, understanding or arrangement between the parties, whether oral or written. Other than in respect of statements made fraudulently, no other representations or terms shall apply or form part of this Agreement.
Settling disputes, governing law, and courts
This Agreement shall be governed and interpreted in accordance with the laws of England. The parties submit to the exclusive jurisdiction of the English courts to settle any dispute arising out of this Agreement.
In this agreement, the following words and expressions shall have the following meanings:
"Additional Service" means any optional service that Fresha may make available to a Partner from time to time and which the Partner selects through the Help Centre.
"Additional Terms" means the terms which apply to any Additional Service, which shall be deemed to be incorporated into and form part of the terms of this Agreement.
"Affiliate" means in relation to Fresha, any entity that from time to time directly or indirectly controls, is controlled by, or is under common control with Fresha;
"Agreement" or "Partner Terms of Business" means this agreement (including all schedules, appendices, annexes and other attached or referenced documents, including any Additional Terms), which sets out the terms and conditions upon which Fresha shall provide the Fresha Services to the Partner and which comes into effect on the Effective Date;
"Business Day" means a day other than a Saturday, Sunday or public holiday in Fresha's jurisdiction (as applicable) when banks are open for business;
"Cancellation Period" has the meaning given in the How to handle cancellation of Appointments section of these Terms;
"Cancellation Policy" means a policy that is included in the Partner's Partner Terms of Sale of a Fresha Booking whereby you may charge a Client (through the Fresha Payment Services) a certain fee for a cancelled Fresha Booking;
"Client Sale" has the meaning given in the Fresha Store section.
"Closing Balance" has the meaning in the How we invoice our Partners section of these Terms;
"Commission" has the meaning given in the Fresha Store section.
"Commission" means the commission (plus any applicable indirect taxes, such as sales tax, VAT, GST, HST, Etc.) payable by the Partner to Fresha as set out in this Agreement and calculated based on the total amount payable by a Fresha Client for a Fresha Booking;
"Comprehensive Data" shall mean the following information: Partner Client list, future Client appointments, service list setup (including paid plans), consultation forms, standard Partner Vouchers, product catalogue, inventory, images and PDFs, in all cases as may be further described by Fresha in the Help Centre; and
“Comprehensive Data Migration” means the services set out in the Comprehensive Data Migration section of the help centre as amended from time to time.
“Concierge Services” means the services set out in the Concierge Services section of the help centre as amended from time to time.
"Confidential Information" has the meaning in the Confidentiality section of this Agreement;
"Current Balance" has the meaning in the How we pay our Partners section of these Terms;
"Client" means each Fresha Client and Partner Client;
"Data Protection Legislation" means, as applicable, all data protection, privacy and direct marketing laws, that may exist in any relevant jurisdiction, including guidance issued by any applicable data protection authority, relating to the processing of personal data and privacy, including: (a) in the European Union, the General Data Protection Regulation 2016/679 (the "EU GDPR") and any legislation and/or regulation implementing or made pursuant to it, and the Privacy and Electronic Communications Directive 2002/58/EC (as the same may be superseded by the Regulation on Privacy and Electronic Communications,("ePrivacy Regulation")), and (b) in the UK, the UK General Data Protection Regulation 2016/679, as implemented by the Data Protection, Privacy and Electronic Communications (Amendments etc) (EU Exit) Regulations 2019 and the Data Protection, Privacy and Electronic Communications (Amendments etc) (EU Exit) Regulations 2020 (the "UK GDPR"), the Data Protection Act 2018, and the Privacy and Electronic Communications (EC Directive) Regulations 2003 ("PECR"), and (c) in the USA, the Telephone Consumer Protection Act, 47 U.S.C. § 227 ("TCPA").
"Deposit Policy" means a policy that is included in the Partner Terms of Sale of a Fresha Booking whereby a Partner may request that the Client (through the Fresha Payment Services) purchase a Partner Credit of up to 100% of the value of the Fresha Booking or Product order (a "Deposit") at the time such Fresha Booking is made;
"Developed Materials" has the meaning given to it in the Intellectual property in Photography Services section;
"Dispatch" has the meaning given in the Fresha Store section.
"Effective Date" means the earliest of (a) the Partner beginning to receive the Fresha Services, (b) the date on which the Partner ticks the box to confirm its acceptance of this Agreement on the Fresha Business Software and (c) the date of any other agreement signed by the Partner concerning Fresha Services;
"Fresha Booking Services" means all appointment booking services, including creating appointments, adjustment, rescheduling, and cancelling appointments, along with any reviewing platform provided through the Fresha Platform and/or the Fresha Widget;
"Fresha Booking with Online Payment" means a Fresha Booking where the Fresha Payment Services are used by the Client at the time of booking and excludes Pay Cash In-Store Bookings;
"Fresha Booking" means an appointment booking made by or for a Client through the Fresha Booking Services or via the Fresha Payment Services to receive Partner Services, where at the time of making the booking, the Client chooses a time and/or date at which to receive those Partner Services. A Fresha Booking includes either Fresha Bookings with Online Payments or Pay Cash In-Store Bookings;
"Fresha Business Software" means the application available on https://partners.fresha.com, and the Fresha app available on iOS and Android;
"Fresha Client" means a client who books Partner Services through the Fresha Booking Services;
"Fresha Payment Services" means (a) any online and in-app payment facility of the Fresha Business Software, Fresha Platform and the Fresha Widget, and/or (b) payment services offered through hardware devices offered by Fresha to you (as described in the Fresha Terminals section);
"Fresha Platform" means, together: (a) the website Fresha.com, accessible through any web browser (our "Site"), (b) our mobile application published on the Apple Store and Google Play Store and downloaded and installed by you on your device (our "App"), and (c) the web interface owned and provided by Fresha, which a Partner may embed on their own website or social media channels (the "Fresha Widget");
"Fresha Services" means the services Fresha provides under this Agreement, in return for the Service Fees, including as applicable: (a) access to the Fresha Business Software; and (b) access to an Online Partner Profile, the Fresha Booking Services, the Fresha Platform, and/or the Fresha Widget (including the receipt of Fresha Bookings);
"Fresha Wallet" means an area within the Business Software where the Partner may access information relating to Fresha service fees and fee payments, collections, and Credits.
"Fresha Widget" means the web interface owned and provided by Fresha, which a Partner may embed on their own website and/or social media channels, and through which Clients may book online with the Partner directly;
"Fresha," "we," or "us" has the meaning set out here.
"Help Centre" means the place where we provide lots of information about our products and how to use them. Our Help Center is available on https://support.fresha.com, and the Fresha app available on IOS and Android.
"Intellectual Property Rights" means all intellectual property rights on a worldwide basis, whether currently in existence or otherwise and whether vested or contingent, including copyright (including foreign language translation rights), design rights, database rights, rights in any domain names, registered designs, patents, trademarks, trade names, signs and other designations provided the foregoing is of a proprietary nature and all similar rights whether registered or otherwise (including all extensions, reversions, revivals and renewals thereof). In relation to registrable rights, the above shall include any applications made or rights to make applications regarding any such rights;
"Invoice Statement" has the meaning in the How we invoice our Partners section of these Terms;
"Marketing Services" has the meaning given to it in the Fresha Messaging and Marketing Services section;
"No-Show Policy" means a policy that is included in the Partner Terms of Sale of a Fresha Booking whereby you may charge a Client (through the Fresha Payment Services) a certain fee for a Fresha Booking in which the Client fails to show up to your place of business at the time indicated on the Fresha Booking;
"Online Partner Profile" means a customisable website powered by the Fresha Business Software and accessible via the Fresha Website. The Online Partner Profile is offered as one of the Fresha Services, and contains a “Book Now” button connecting Clients to the Partner Services.;
"Opening Balance" has the meaning given in the How we invoice our Partners section of these Fresha Terms;
"Order Confirmation" means a confirmation provided by Fresha to the Partner for any purchase of additional services;
"Partner", "you" and "your" mean the party which offers their goods and services for sale on the Fresha Platform or the Fresha Widget pursuant to this Agreement;
"Partner Account" means an account on the Fresha Business Software belonging to a particular Partner that the Partner's owners, staff, and other individuals can access;
"Partner Content" means any material provided or made available by or on behalf of the Partner to Fresha for the purposes of incorporation into the Fresha Booking Services, Fresha Business Software, or any other services for the Partner, but excluding Partner Client Data;
"Partner Credit Card" means a credit card provided by the Partner and supplied to Fresha through the Fresha Business Software, to which Fresha is authorised to charge Service Fees;
“Partner Credit” means a credit that is purchased by the Client for the purpose of providing a pre-payment to a Partner in respect of a Partner Service.
"Partner Client" means a client who books Partner Services or orders a Product directly with you through any means other than through the Fresha Booking Services or Fresha Store and whose details are stored on your Partner Account;
"Partner Offer" means a promotional offer set out in a Partner Voucher in respect of certain Partner Services;
"Partner Services" means any products, goods and/or services of a Partner offered for purchase or booking to a Client, including via a Partner Store;
"Partner Store" has the meaning given to it in the Fresha Store section.
"Partner Terms of Sale" mean the date, time, price, Partner Services, discount, location, and any other details and conditions (including regarding deposits, cancellation, no shows or refunds) provided through the Fresha Platform at the time that a Fresha Booking is made by a Client.
"Partner Store Terms" has the meaning given in the Fresha Store section.
"Partner Voucher" means a voucher issued by the Partner which includes details of a Partner Offer along with a unique security code, which, when presented in physical or electronic form, entitles the Partner Voucher holder to receive the Partner Offer from the Partner subject at all times to the Partner Voucher Rules.
"Partner Voucher Expiry Date" means the expiry date specified on a Partner Voucher after which the Partner Voucher is no longer redeemable (and is void);
"Partner Voucher Rules" means the eligibility requirements and other terms and conditions relating to the redemption of a Partner Voucher and the supply of the relevant Partner Services, as provided by the Partner and set out on the Partner Voucher or otherwise made available to Clients.
"Pay Cash In-Store Booking" means a Fresha Booking where the booking is not paid for online using the Fresha Payment Services;
"Payment Processor" means the third-party payment processor supporting Fresha with the provision of the Fresha Payment Services;
"Photo Booking" has the meaning given to it in the Partner's Photoshoot obligations section.
"Photography Services" has the meaning given to it in the Fresha Photography Services section;
"POS Features" means the features available on the Fresha Business Software that allows Partners to record sales and payment methods, including the ability for Partners to generate tax invoices for Partner Clients;
"Pricing Change Notice" has the meaning given to it in the Fresha Charges and Fees section ;
"Products" has the meaning given in the Fresha Store section.
“Professional Services” means any professional services nominated as such by Fresha, including Concierge Services and Comprehensive Data Migration.
"Prohibited Business" means a product or service set out here;
“Promo Codes” means a promotional code which Partners can generate and share with third parties to use when purchasing Partners Services, and are always subject to the Promo Codes Rules.
“Promo Code Rules” means the eligibility requirements and other terms and conditions relating to the use of Promo Codes brought to the attention of any third party who receives a Promo Code;
"Refunds Policy" means a return and refunds policy that is included in the Partner Terms of Sale.
"Sales Revenue" has the meaning given in the Fresha Store section.
"Security Incident" has the meaning provided in the Independent controllers section of this Agreement;
"Service Fees" means, as applicable, the Commission and any other fees (plus any applicable indirect taxes, such as sales tax, VAT, GST, HST, etc.) payable by the Partner in order to receive the Fresha Services, as further set out in the section Applicable debits (further "Service Fees") include: and in any Additional Terms;
"Terminal" has the meaning given in the Fresha Terminals section.
"Training Session" has the meaning given in the Fresha Training Services section.
In this agreement (including the introduction and schedules) unless the context otherwise requires:
- reference to a person includes a legal person (such as a limited company) as well as a natural person;
- unless the context otherwise requires, words in the singular shall include the plural and vice versa;
- section and paragraph headings are for convenience only and shall not affect the construction of this agreement;
- reference to "including" or any similar terms in this agreement shall be treated as being by way of example and shall not limit the general applicability of any preceding words; and
- reference to any legislation shall be to that legislation as amended, replaced, extended, re-enacted or consolidated from time to time and to any subordinate provision made under that legislation.